Terms of Use and FAQ

These terms and conditions of sale strictly apply to all sales of products carried out at the www.vinosofos.co.uk online store.
Vinosofos
is a wine shop, spirits and select products for gastronomy. We work to offer the best products at the best price. You can benefit from all the advantages of accessing vinosofos our offers and promotions. We also have the Vinosofos Club where you will find packages selected by our sommeliers, with discounts on the list price, simply enrolling in the Club. Without any cost.

1.-General conditions

Any order made online at the www.vinosofos.co.uk store necessarily implies, with no exceptions or conditions, the Customer’s acceptance, without reservation, of the Terms and Conditions of Sale of the www.vinosofos.co.uk online store in force on the day the corresponding order is carried out. In addition, the Customer acknowledges that the acceptance of these conditions involves the application of these to the order they refer to, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their knowledge. The fact that the www.vinosofos.co.uk online store does not use any of these conditions on a particular occasion cannot be interpreted as or be equivalent to renouncing their application in a future or past occasion.

The interpretation and enforcement of these conditions and all acts resulting from them, shall be subject to Spanish law, unless there are public policy provisions contrary to this.

 2.-Prices

The prices published on the www.vinosofos.co.uk online store are in Euros. All prices include VAT applicable on the date of the order. Any change in the VAT rate will be applied automatically to the prices of the products on sale at the www.vinosofos.co.uk online store.

Intra-Community supply for companies in possession of a valid VAT number, please request a quote duty by e-mail to our customer service at info@vinosofos.com

Offers related to products on sale at the www.vinosofos.co.uk online store will be displayed in the 'Offers' section or indicated on the product tab, and unless indicated otherwise, they will be valid as long as they are displayed on-screen.

Discount vouchers have a validity and special conditions for their use. See the specifications for each voucher before use.

 3.-Forms of payment

In placing the order, the customer can freely choose the payment method to pay for purchases made at www.vinosofos.co.uk online store:

  •  Bank transfer
  •  Credit Card
  •  PayPal

4.-Product

The offers presented by the www.vinosofos.co.uk online store are valid within the limit of available stock and the dates set for such an offer. The www.vinosofos.co.uk online store reserves the right to change the assortment of products according to difficulties imposed by its suppliers.

Products listed in our database are for items we have ever had in our catalog. We assume no responsibility for any typographical or arithmetical error that could be included in our site.

Although vinosofos.co.uk has over 90% of its catalog, does not guarantee full availability at the time of purchase. If the vintage of a product is not available, inform the customer and offer you the opportunity to replace it with another one added

5.-Shipping

a)      Products purchased will be delivered to the address indicated on the order.

b)      Purchase receipts will be sent to the e-mail address indicated by the customer in their registration with the www.vinosofos.co.uk store and may also be consulted on the registration account created by the customer at the www.vinosofos.co.uk online store.

c)      On Saturdays, Sundays and public holidays there will be no shipments or deliveries of orders.

d)     The delivery will be made punctually under the responsibility of the carrier.

e)      An order is considered delivered when the carrier delivers the package/s and the customer signs the delivery receipt. The customer must check the condition of the goods at the time of delivery and indicate any possible damage on the delivery receipt.

6.-User registration

To browse around the shop and add products to the cart you do not have to be registered. However, to make the purchase you do have to register as a user. We will ask for your personal data to generate your customer file, such data will be protected pursuant to law 15/1999, of 13th December, on Personal Data Protection.

Only people over 18 years old may register.

With your user account you can make purchases and benefit from the discounts, promotions and gifts we offer our customers.

In your account you can consult the history and details of your orders, your shipping addresses, means of payment, vouchers, discount, etc.

7.-Purchasing process

To make a purchase from the www.vinosofos.co.uk online store you will need to be a registered user and over 18 years old.

a)      Add all the products you want to your shopping cart, then to complete the purchase click on 'Confirm'. We will ask you for the delivery address and customer address (you can use the same address for both).

b)      If you are not Registered create an account. If you are registered please enter your email and password.

c)      Checks if the Delivery Address is correct. If not correct it, make a new one.

d)     Finally, you must choose the method of payment, either by bank transfer, credit card or PayPal, and confirm your order.

8.-Return policy

Our policy, in compliance with current regulations, the buyer has 14 calendar days to exercise the right of withdrawal, without having to justify its decision and without penalties for its exercise.

The refund may be made by transfer to the client, through a refund to your credit card, or by a return voucher to use in store online www.vinosofos.co.uk

The returned product must be in the same condition as received:

  • Please keep the packaging so it can be reused, if not run from your account.
  • Had any product in poor condition, must contain at least 80% of its content.

Before to any return please contact us via email info@vinosofos.com explaining the reason for return and the following data:

  • Order Number
  • Product / s
  • Name and Surname
  • Delivery address
  • date

No returns will be accepted without first being notified by email.

Transport costs of shipping and return are the responsibility of the customer. In those returns arising from our error or defective product, shop online www.vinosofos.com bear the cost of return and redelivery.

Once received by vinosofos.co.uk and inspection of the product, refund the amount.

The returned product must be in the same conditions in which it was received:

  • Try not to damage the packaging, product it must be sent in appropriate, but run your account
  • If there is any product in poor condition, must contain at least 95% of its content. Once received by and checked the damage.

Before making any return please contact us, no later than within 48 hrs. after receipt of your package, by email to info@vinosofos.coexplaining the reason for the return and we will contact you to advise you on the return process. Returns will not be accepted without first having received notification by e-mail.

If the product is returned because it does not correspond to that requested in the order, www.vinosofos.co.uk online store shall bear the cost of return and re-delivery.

9.-Contact

Feel free to contact us anytime you require further information or answers to your questions at info@vinosofos.com

 www.vinosofos.co.uk © 2014.